
From Zero to Hero: How CX Enabled a Major US Telco to Address Churn
In 2010 and then again in 2014, Comcast, was named the “Worst Company in America” by The Consumerist, the influential consumer affairs authority. Over the years, the telecom company continued to gather many more such dubious distinctions; including the lowest ever customer satisfaction ratings recorded on the American Customer Satisfaction Index (ACSI). ...

How Invisible Technology is Transforming Our Digital Experiences
The best technology often goes completely unnoticed — until it doesn't work. This paradox of modern innovation reveals something fascinating about our relationship with the digital tools that power our lives. ...

Complementary or competitive? Why it’s the right time to embrace AI
AI often creates a dichotomy: for some, it conjures images of machines taking over the world, generating competition for jobs and instilling fear, uncertainty, and doubt. For others, embracing this technology presents an exciting opportunity to adopt new, more efficient, and productive methods to fuel business growth. ...

Edge AI: The New Era of Zero-touch Intuitive Wi-Fi Networks
According to Statista, the global Industrial Internet of Things (IIoT) market is expected to grow from 544 billion U.S. dollars in 2022 to about 3.3 trillion U.S. dollars by 2030. ...