
From Zero to Hero: How CX Enabled a Major US Telco to Address Churn
In 2010 and then again in 2014, Comcast, was named the “Worst Company in America” by The Consumerist, the influential consumer affairs authority. Over the years, the telecom company continued to gather many more such dubious distinctions; including the lowest ever customer satisfaction ratings recorded on the American Customer Satisfaction Index (ACSI). ...