From Zero to Hero: How CX Enabled a Major US Telco to Address Churn
In 2010 and then again in 2014, Comcast, was named the “Worst Company in America” by The Consumerist, the influential consumer affairs authority. Over the years, the telecom company continued to gather many more such dubious distinctions; including the lowest ever customer satisfaction ratings recorded on the American Customer Satisfaction Index (ACSI). ...
How Invisible Technology is Transforming Our Digital Experiences
The best technology often goes completely unnoticed — until it doesn't work. This paradox of modern innovation reveals something fascinating about our relationship with the digital tools that power our lives. ...
Beyond QoS: Why QoE is the Future of Internet Performance Monitoring
Traditional network metrics no longer tell the full story. The real indicator of network performance has pivoted from Quality of Service (QoS)metrics to Quality of Experience (QoE) metrics, as the end-user perception of network performance takes centre stage. ...
Aprecomm Upends the CX Industry with Appointment of Philippe Alcaras to its Advisory Board
Industry leader Philippe Alcaras, former CEO of Airties, has joined Aprecomm as an advisor, bringing unparalleled knowledge and experience to guide its leadership team. ...
Aprecomm Applauded by Frost & Sullivan for Revolutionizing ISP Network Management with its AI-driven Smart Home Solutions
AI-powered self-optimizing and self-healing network intelligence enables ISPs to deliver exceptional user experiences, enhance operational efficiency, and reduce churn. ...
Nokia launches Aprecomm’s CX optimization solution for industrial enterprises
DAC Marketplace brings together a wide selection of industrial solutions, including Nokia and third-party devices, applications, and services available worldwide. Customers and partners can easily find and deploy industrial products for their private wireless infrastructures. Marketplace merchants have increased visibility among Nokia customers and partners, driving additional opportunities. ...